How to Troubleshoot Paper Jam Errors | HP LaserJet Enterprise M607-M612, Managed E600xx-E601xx | HP

Learn how to troubleshoot 13.B2 and 13.B9 paper jam errors on HP LaserJet Enterprise M607-M612, Managed E600xx-E601xx series.

Chapters:
00:00 Introduction
00:20 Fixing paper jams
01:36 Cleaning the rollers

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Follow these steps to troubleshoot 13.B2 and 13.B9 Paper Jam Errors:
– Remove the input tray from the printer.
– Pull any jammed paper straight out of the printer.
– Disconnect the power cord.
– Open the rear access door.
– Lift the primary transfer assembly until it locks into place.
– Pull the green tab to open the jam access door.
– Pull any jammed paper.
– Pull out the tray 2 feed and separation roller.
– Remove feed roller.
– Clean the rollers and let the rollers dry for ten minutes.
– Reinstall the rollers.
– Close the jam access door.
– Lower the primary transfer assembly.
– Use the two blue tabs to remove the fuser from the printer.
– Remove any jammed paper from the fuser area.
– Reinstall the fuser, and then close the rear access door.
– Reconnect the power cord, and the printer turns on automatically.
– Try to print a document again.

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This video was produced by HP.

Fix 13.B2, 13.B9 Paper Jams on HP LaserJet Enterprise M607-M609, Managed E60xxx Printers | HP

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